1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. 
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
7. Shipping Charges are Non-Refundable
8. You can get in touch with us about any issues at our customer support portal by dropping a mail on sales@veekayfinesse.com or 
   support@veekayfinesse.com.
9.   You can also reach us on +12403683014.  All queries will be solved between Monday-Sunday, 10 am- 8 pm. All pending queries will be solved on priority the next day. 
10. Please note that we do not solve customer queries on WhatsApp. 
11. Cancellations will only be possible till the order has not been dispatched from our warehouse.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.